Can I change the email address that the automated emails are sent from, so it comes from e.g. email@example.com?
Yes, this can be achieved, but it will require some changes by you, your IT department or web team. We can advise you on this for a small fee.
What sender name (AKA display name) will appear in automated emails?
This varies depending on the type of email:
The sender name in team members’ (including reviewers) login emails is ‘Lineup Ninja’.
The sender name in CFP-related emails is the title of the call for papers:
Submitter login emails
Nudge draft submitter
Submission acceptance notification
Waiting list notification
Submission declined notification
Notification of in-app messages etc
The sender name in reviewer notification emails is “Lineup Ninja’:
Review assignment notification
Reminders / deadline approaching
Repeat review request
Cancelled review notification
What address should I put in the reply-to field?
By default, this will be set to the team owner’s email address. You may want to change this to a shared inbox, or the address of another member of the team if you want them to handle incoming emails from submitters and reviewers.