Common email delivery problems
Below are some of the most common email delivery problems encountered by Lineup Ninja users, and the order in which we suggest you troubleshoot them.
Tip
Sending from your own domain heads off many of these problems before they start. Mail then arrives from an address your recipients already trust, rather than from an unfamiliar third party. If email delivery matters to you, set this up first. See Sending From Your Own Domain.
Email address contains a typo
Yep. Really. The most common reason for emails not getting delivered is that the user typo’d their email address when entering it, and now Lineup Ninja is trying to send emails to a non-existent (or worse, existent but incorrect) email address.
Double-check that it’s the right email address if you haven’t already.
Email is in user’s spam folder
Unfortunately, even if you’ve followed our ’ensuring email delivery’ advice, some users’ inbox spam filters will still see the first emails from Lineup Ninja (e.g. a ’login link’ email, or a ‘You’ve been invited to submit your speaker details’ type email), and think “hmm. this looks like a suspicious, unsolicited email. Let’s pop it in the junk folder.”
Recipient’s corporate email server quarantined or dropped the email
This is very similar to the above problem (Spam folder), but the spam filter on the recipient’s corporate email server made the same judgment before delivering the email to the recipient.
In this situation, the recipient’s corporate email server might do one of the following.
Reply to our server, saying “I dropped that email you sent because it looked suspicious.” But there’s a problem with doing this: if we actually were sending spam or phishing emails, we’d now know that our emails aren’t working, so we’d adapt them to try to get through the filter.
In our experience it’s more common for company email servers to do the following:
Reply to our server with a lie, saying “Yes, I delivered it. All good.” even though it didn’t actually deliver it.
In both scenarios, we suggest that you ask the intended recipient to contact their IT team / email administrator, and ask them to look on the server to see if the email(s) is there, AND to ask them to add an exception to their spam filter rules to allow emails from lineupninja.com to be delivered.
Tip
A better alternative: authorize Lineup Ninja to send from your own domain. Mail then arrives from an address the recipient’s systems already trust, so it is far less likely to be quarantined in the first place, and you avoid asking their IT team to whitelist a third party. If you send to strict corporate domains, we strongly recommend setting this up. See Sending From Your Own Domain.
Still can’t find what you’re looking for? Email support@lineupninja.com and one of the team will get back to you as soon as possible.