Common email delivery problems
Below are some of the most common email delivery problems encountered by Lineup Ninja users, and the order in which we suggest you troubleshoot them.
Email address contains a typo.
Yep. Really.
The most common reason for emails not getting delivered is that the user typo’d their email address when entering it, and now Lineup Ninja is trying to send emails to a non-existent (or worse, existent but incorrect) email address.
Double-check that it’s the right email address if you haven’t already.
Email is in user’s spam folder.
Unfortunately, even if you’ve followed our ’ensuring email delivery’ advice, some users’ inbox spam filters will still see the first emails from Lineup Ninja (e.g. a ’login link’ email, or a ‘You’ve been invited to submit your speaker details’ type email), and think “hmm. this looks like a suspicious, unsolicited email. Let’s pop it in the junk folder.”
Recipient’s corporate email server quarantined or dropped the email.
This is very similar to the above problem (Spam folder), but the spam filter on the recipient’s corporate email server made the same judgment before delivering the email to the recipient.
In this situation, the recipient’s corporate email server might do one the following:
- Reply to our server, saying “I dropped that email you sent because it looked suspicious.”
But there’s a problem with doing this: if we actually were sending spam or phishing emails, we’d now know that our emails aren’t working, so we’d adapt them to try to get through the filter.
In our experience it’s more common for company email servers to do the following: - Reply to our server with a lie, saying “Yes, I delivered it. All good.” even though it didn’t actually deliver it.
In both scenarios, we suggest that you ask the intended recipient to contact their IT team / email administrator, and ask them to look on the server to see if the email(s) is there, AND to ask them to add an exception to their spam filter rules to allow emails from lineupninja.com to be delivered.